Cancellation and Refund Policy

Last updated: 9 September 2026 · גרסה בעברית

This policy explains how to cancel a GAIN purchase and get a refund. It follows Israel's Consumer Protection Law, 5741-1981 and the Consumer Protection (Cancellation of a Transaction) Regulations, 5771-2010, and applies to purchases made through the GAIN website.

Buying through the site is a distance sale as the law defines it: an agreement for a service made without both parties present, following remote marketing (the internet). You therefore have a right of cancellation under the law, as set out below.

1. Definitions

• "The trader" / "we" - AYA Labs (company number 558636189), which operates the GAIN brand, its programmes and its website.
• "The consumer" / "you" - the buyer who made the transaction for personal use.
• "The programme" - a music production teaching service, comprising live sessions in a cohort starting on a stated date, together with access to a library of recorded content and digital course material.
• "A digital product" - a downloadable file bought in the store, such as a sample pack, a preset pack or a plugin.

2. The right of cancellation

A transaction may be cancelled within 14 days of the date of the transaction or of receiving the transaction details document, whichever is later. How that right works depends on what was bought:

a. Live sessions (a cohort)

Entitlement to a refund for the live sessions depends on when you cancel relative to the cohort's start date, and on the statutory 14-day window. Where the two overlap, the statutory right below prevails:

• Statutory right (14 days): cancelling within 14 days of enrolment, provided it is more than two business days (days that are not rest days) before the cohort starts, entitles you to a refund of what you paid, less cancellation fees only (5% or 100 ILS, whichever is lower; see section 3). This right prevails over the 7-day policy below.
• General policy (7 days): outside the statutory window above, cancelling 7 days or more before the cohort starts entitles you to a refund less cancellation fees; cancelling less than 7 days before the cohort starts does not entitle you to a refund.
• Absolute cut-off (two days): cancelling two business days or fewer before the cohort starts does not entitle you to any refund, regardless of when you enrolled.

Nothing in this section removes your right to a full refund, with no cancellation fee, where you cancel because of a defect, a mismatch, or a breach by the trader (see section 3).

b. Recorded content and digital products

Under the Consumer Protection Regulations, the right of cancellation does not apply to "information" as defined in the Computers Law, 5755-1995, nor to content capable of being recorded, reproduced or copied whose original packaging the consumer has opened. Accordingly, once you have been given access to the recorded content or the digital files, the right of cancellation does not apply to them. Where a whole programme is cancelled, the recorded portion already made available may not be refundable.

The same applies to a digital product bought in the store: the download opens the moment the payment is confirmed, so the transaction cannot be cancelled afterwards. Where the sale was made through a merchant of record, refund requests are handled with that provider, and we will help.

3. Cancellation fees

Where cancellation is not due to a defect or a mismatch, the trader may charge a cancellation fee of up to 5% of the transaction price or 100 ILS, whichever is lower.

No cancellation fee is charged where you cancel because of a defect in the service, a mismatch between the service supplied and what was described, a breach of the agreement by the trader, or a failure to supply the service on the agreed date. In those cases you are refunded in full.

4. How to cancel

You may give notice of cancellation in one of the following ways, stating your full name and a phone number or order number:

• By email to hello@gain-producers.com
• In writing, in a signed notice sent to the email address above

The date of cancellation is the date the notice is delivered. Keep proof that you sent the request; an invoice, a payment confirmation or other evidence of the transaction will help us deal with it quickly.

5. How and when you are refunded

After we receive your cancellation notice, the amount paid is refunded within 14 days, less any cancellation fee that applies and the proportionate value of any part already delivered. The refund is made by the same means of payment used for the transaction; where a charge is cancelled, the charge is reversed accordingly.

6. When the right of cancellation does not apply

Under the law, the right of cancellation does not apply to, among other things:

• Information and digital content capable of being recorded or copied whose original packaging has been opened or whose access has been activated.
• A service ordered and produced specially for the consumer to their requirements.
• Perishable goods.

Nothing here removes your right to cancel because of a defect, a mismatch, or a breach by the trader.

7. Cancellation or change by GAIN

We may postpone, merge or cancel a cohort, for example if a minimum number of participants does not enrol. If we do, we will give notice in advance and offer either a move to another cohort or a full refund, at your choice, with no cancellation fee.

8. Governing law

This policy is governed by the laws of the State of Israel. Nothing in it removes consumer rights under any law; in any conflict between this policy and the Consumer Protection Law and its regulations, the law prevails.

9. Contact and trader details

The programme is operated by AYA Labs (company number 558636189), trading as GAIN. For questions about cancellations, refunds or this policy, email us at hello@gain-producers.com.

This document is a plain-language summary of your rights and is not legal advice. This English translation is provided for convenience; in any conflict, the Hebrew version prevails, and the binding text is the wording of the Consumer Protection Law, 5741-1981 and its regulations.